User Policy

Thumm,Inc. prohibits sites engaged in:

  • Illegal activities

    including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.

  • Internet abuse

    including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to a large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, spamming Thumm,Inc. support staff. Spammers are held responsible for a $500 clean up fee.

  • Systems abuse

    including but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, reselling CGI scripts.

Adult content

The determination of what is "adult content" and prohibited shall be

solely made by Thumm,Inc.

  1. Policy Violation

    Should a policy violation occur, Thumm,Inc. reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to Thumm,Inc. including but not limited to, Thumm,Inc. system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee.

  2. Web Site Content

    The client is responsible for keeping a copy of their most current web site files as backup on a remote system. Thumm,Inc. is not responsible for any lost files, information, or data. Should any data need to be recovered from Thumm,Inc.'s backup tapes, there will be a charge of $100. Thumm,Inc. does not guarantee to possess the most current copy of a client's website.

  3. Support

    Free customer support is provided via email through the client's control panel.
    Billing inquiries will be answered within one business day.
    Client agrees not to spam support.
    Normal support hours are
    (in Eastern Time)
    Mon-Thurs: 10am - 10pm
    Fri: 10am - 8pm
    Sat-Sun: 10:30am - 6pm
    Thumm,Inc. does not provide web site design, custom programming and scripting, or web site consulting services.

Payment Policy

Setup Fee

  • The setup fee is required before any service is activated.
  • The setup fee is non-refundable.
  • The minimum contract is 3 months Or One Year
  • All services are on a quarterly (3 month) Or One Year prepayment basis.
  • Full payment is required before any hosting service is rendered, which includes quarterly renewals.
  • No bills or invoices will be sent by postal mail or fax.
  • Prepayment is due each anniversary quarter or Yearly following the date the account was established. (If the account was established at the end of the month - the anniversary dates may be subject to adjustments.)
  • GetSite accepts credit card payment (Visa, Mastercard, American Express).
  • Online credit card payment is authorized and assessed in real time.
  • Once an order is successfully submitted, the client is subject to Thumm,Inc.'s refund policy.
  • Checks and money order are made out to Thumm,Inc. Print Domain
  • Name/Client Number on Check
  • Thumm,Inc. mailing address is:
    Thumm,Inc.
    3600 South State Road 7 #340
    Miramar 33023
  • Client has 14 days to get payment to Thumm,Inc. after first email notification to the billing contact of a renewal.
  • Payment must be received or services are not rendered.
  • If payment is not received on time, then the account is cancelled.
  • If a check is returned due to non-sufficient funds, there will be an additional processing fee of $25.

InterNIC Fees

  • All InterNIC fees are separate from Thumm,Inc. costs and the client is responsible for timely payments to InterNIC for domain ownership.

Policy Changes

  • Thumm,Inc. reserves the right to change prices at any time.
  • All monetary transactions will occur in $US dollars.

Additional Features

  • Additional features can be added at any time.
  • Monthly feature prices are not prorated.
  • Add on costs are non-refundable regardless of whether the service was used.
  • Credit Card: Charges are assessed in real time for the current month and every upcoming month until the end of their billing cycle.
  • Check/Money Order: Payment for additional features can be made at any time by sending a check to Thumm,Inc. A credit will be applied toward the account to which the client can draw from in order to pay for add on features.
  • Additional services will be activated when payment is received.
  1. Renewal Notification and Billing Schedule
    Renewal notification is emailed to the billing contact seventeen (17) days prior to the end of the billing cycle.
    Credit Cards
    Credit cards are charged 10 days prior to the end of the billing cycle. After successful payment, an email notification will be sent to the billing contact.
    Checks/Money Orders
    Checks or money orders are due within 14 days of the first notification. If payment is not received, the account is cancelled at the end of the billing cycle.
  2. Credit Card Failures
    In the event of any credit card failure, a notice will be sent to the billing contact via email. An attempt will be made to charge the credit card everyday until a successful charge or the end of the billing cycle. If the credit card is charged successfully, a notification of 'successful charge' will be sent to the billing contact via email. If the credit card continues to fail and the billing cycle ends, the account will be cancelled.
  3. Returned Checks: Non-Sufficient Funds
    If a check is returned, the client is subject to a $20 processing fee.
  4. Account Reactivation
    If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $19.95 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including hosting fees, additional features, and NSF check processing fees.
    If an account was cancelled due to policy violation, Thumm,Inc. will not reactivate the account.
  5. Refund Policy
    We offer a 30 day money back guarantee less setup charges. Early termination of service beyond the initial 30 day period will be pro rated to clients at our current monthly charge for service.
    If Thumm,Inc. terminates an account due to policy violation, there will be no refund. The policy violator may be charged a $500 clean up fee.
    Monthly fees associated with additional features are non-refundable.
    1. Cancellation
      Thumm,Inc. reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. Thumm,Inc. reserves the right to delete the policy violating web site content without notice.
      Customers can cancel service at any time. All account cancellations are to be requested through the client's control panel.
      If the client requests cancellation, their account will be terminated at the end of the current billing cycle, or immediately. If the client specifies immediate account termination, Thumm,Inc. reserves the right to delete the web site contents without notice.
      If an account is cancelled due to non-payment, Thumm,Inc. reserves the right to delete the web site contents without notice.
    2. Indemnification
      Client agrees to defend, indemnify and hold harmless Thumm,Inc. against any liabilities arising out of defective products sold to customers from Thumm,Inc. servers, personal injury or property damage caused by products or services sold or distributed from Thumm,Inc. servers, any material that infringes or allegedly infringes on the rights of a third party available from Thumm,Inc. servers, and any material that libels or allegedly libels a third party available from Thumm,Inc. servers.
    3. Disclaimer
      Thumm,Inc. is not responsible for any damages to any client's business. Thumm,Inc. makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of Thumm,Inc. web hosting and email service is at the client's sole risk. Thumm,Inc. services are provided on an "as is, as available" basis.Thumm,Inc. does not guarantee that our services will be uninterrupted or error free. Thumm,Inc. will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions. In no circumstance will Thumm,Inc. be liable for any claims resulting from the use or inability to use Thumm,Inc. services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to Thumm,Inc. servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.
      Thumm,Inc. reserves the right to revise our policies at any time.